Privacy Terms and Conditions of Use Policy

Thank you for visiting (”Website”). We are providing this notice to explain our online information practices and the choices you can make about the way your information is collected and used by City of Mission Viejo (“City”).

Conditions of Use

By visiting the Website, users agree that they will not use the Website for any unlawful activity, or use it in any way that would violate these Terms and Conditions of Use. This Website is governed and construed by the laws of the State of California. Any use of the Website shall comply with all laws and regulations including, but not limited to, City, State and Federal laws and regulations. Unauthorized attempts to upload information or change information on this Website are strictly prohibited and may be punishable under State law and Federal statutes, including, but limited to, the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act. The City, or its designee monitor network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage to the Website. Anyone using this Website expressly consents to such monitoring by and through such use.

Communications to the City via this Website shall in no way be deemed to constitute legal or official notice to the City, its agencies, officers, employees, representatives or agents with respect to any existing, pending or future claim or cause of action against the City or any of its agencies, officers, employees, representatives or agents where notice is required by Federal, State or local law. Further, no communications to the City via this Website be deemed to constitute legal or official notice for any other purpose.

Changes are made periodically to City documents, including the Municipal Code, City Council documents, City regulations, guidelines, and schedules, and these changes may or may not be reflected in the materials or information present on this website. Additionally, because the site is frequently under development, materials and information may be deleted, modified or moved to a different part of the website without advance notice.

The user is hereby on express notice that, under no circumstances shall the City be liable or accept liability for any actions taken or omissions made by any person, firm or entity from their reliance on any information contained herein from whatever source nor shall the City Mission Viejo be liable for any other consequences from any such reliance. The use of this Website is hereby agreed, by the user, to manifest express and unqualified consent to this waive of liability.

The City is not responsible nor liable for any viruses or other contamination of any users system nor for any delays, inaccuracies, errors or omissions arising out of your use of this Website or with respect to the material contained on this Website, including without limitation, any material posted on the Website. This Website and all materials contained on it are distributed and transmitted “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of merchantability, fitness for a particular purpose or authenticity. The City is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the website and/or the materials contained on the website whether the materials contained on the website are provided by the City, or a third party.

Links and Use of Form

The Website permits the establishment of links to other external websites. In the establishment and maintenance of its official website, the City does not intend in any manner to create nor does it create a forum or other means by which public discourse, exchange of opinions, or discussion on issues of any nature may occur. The City is not responsible for, does not endorse, and cannot assure the accuracy of information on these outside websites. This Website is intended solely as a means for a governmental agency to provide information and not as a forum for discourse or debate.


The logo, brand and banner are servicemarks of the City. Any use of the materials stored on the Website is prohibited without the written permission of the City. The City retains all intellectual property rights including copyrights on all text, graphic images and other content. This means that the following acts or activities are prohibited without prior, written permission from the City: (1) modification and/or re-use of text, images or other website content from a City server; (2) distribution of the City’s website content; or (3) “mirroring” the City’s information on a non-City server.

Third Party Materials

Some materials and information used on the Website were generated by third parties who have consented to the City’s use or placement of such materials on this site. These materials are owned by those parties. Use of these third-party materials for any purpose is prohibited. Persons seeking to use or modify third party materials for any purpose should contact the owner of such materials directly. These materials include icons and graphics used in links to other organizations’ sites, as well as various items of general content.

Disclaimer of Endorsement

Some of the links made available to you through the website will allow you to leave the site. Please be aware that the Internet sites available through these links, and the materials that you may find at those sites are not provided by, endorsed by or under the control of the City. Accordingly, the City cannot and does not make any representation to you about these sites or the materials available on the sites. The fact that you may be able to access these additional sites from the City Website is not an endorsement or recommendation to you by the City of any of these sites or any material found there. The City is providing these links only as a convenience to you, and your access to these additional sites is done at your own sole risk.

General Disclaimer

The materials and information contained on or obtained from this Website, are distributed and transmitted “AS IS” without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. Information contained on this website, including information obtained from external links thereon, is provided without any representation of any kind as to accuracy or content and should be verified by the user. The City is not responsible for any general, direct, special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the website and/or the materials contained on the site whether the materials contained on the Website are provided by the City or a third party.

Indemnification/Hold Harmless

By using the City’s website, user agrees to indemnify or hold harmless the City for any loss, harm, injury, claim or occurrence resulting of any type or nature from an act of user’s use of the City’s website. The City will take all reasonable precautions to safeguard the confidentiality of user information, but is not liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence, or any other act resulting in disclosure.

Links to the City’s Website

Advance permission to link to the City’s Website is not necessary. However, the organization linking to the City’s Website should understand that content and internal web links may change at any time without notice.

Entities and individuals shall not link to the City’s Website nor capture pages within frames and present the City’s website content as its own, or otherwise misrepresent this website’s content or misinform users about the origin or ownership of its content.

Privacy and Security Policy

Privacy Statement

The City is committed to protecting the privacy of the individuals utilizing the City’s Website; however, personal information submitted to the Website may be subject to disclosure pursuant to various California laws, including, but not limited to, the California Civil Discovery Act of 1986, the California Public Records Act or judicial order. The City may share such information with other agencies if: (1) the information relates to that entity; (2) to protect the lawful interests of others; (3) to protect and defend the rights or property of the City; or (4) as otherwise provided by law.

The Website contains links to other sites. Please be aware that the City is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by the City’s Website.

The City does not use its Website to:

• Collect personal information for commercial marketing. The City will not send you unsolicited email regarding any commercial offers or advertisements at any time.

• Create individual profiles with the information provided by users of this site, nor does it give such personal information to third parties or private organizations. The City does not track personal information about individuals and their visits.

The City does use its Website to:

• Collect personal information for the purpose of responding to a user’s request or input, or to complete an online transaction. If a user chooses to provide the City with personal information, such as sending an e-mail to a City employee or by filling out and submitting an online form located on the City’s Website, the City may use that information to respond to the user’s message and to assist in obtaining information the user may have requested. The City treats e-mails as public records under the CA Public Records Act (Government Code 6250 et seq) submitted by a user the same way it treats letters to the City. The City will not share e-mail addresses submitted by a user through the City’s Website.

• Provide electronic commerce capabilities, should a user provide any personal information and/or payment information while using the City’s Website. Such information may be collected, processed and disclosed to complete an online transaction and for record-keeping for such activities as billing, permits, licenses and other business-related purposes.

• Collect usage statistics for site management, such as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance issues. The information does not identify you personally. The following information about your visit is collected:

• The Internet domain and/or IP address from which you access the City’s Website;

• The type of browser and operating system used to access the City’s Website;

• The date and time of the visit;

• The pages visited; and

• If you link to the City’s Website from another website, the address of that website.

The City’s Website may transfer information to your computer through cookies or other technology. The use of cookies or similar technology is an industry standard and does not personally identify users, although they do identify a user’s computer. Cookies or similar technology can make the Internet more useful by storing information about your preferences on a particular site. If desired by a user, you can configure your browser to refuse cookies. However, you may not be able to take full advantage of the City’s Website if you do so.

Security Statement

The City Website utilizes encryption technology. However, the user should not assume that information submitted to the City Web server would be treated as confidential (See above Privacy Statement). If a user submits information to the City’s server through a web page containing visible indicators of active encryption technology, the City will take all reasonable precautions to safeguard the confidentiality of such information.

Web Accessibility Guidelines

The City is committed to providing equal access to its electronic information technologies and services for all residents, visitors and business customers. As the World Wide Web has become an essential means by which we provide information to and conduct transactions with our community, our goal is to provide information and services in ways that work effectively for all.

It is one of our goals to continually improve the Web site to achieve compliance with the latest standards in functionality and universal accessibility. We follow the federal ADA Section 508 rules.

Tools for Blind & Visually Impaired Users

Adobe, the makers of Acrobat and Acrobat Reader, have developed tools to assist blind and visually impaired users. Please visit the Adobe Accessibility area for more information. Please note that the tools designed to create simple HTML documents easily read by standard speech-synthesis software will not retain the graphic images or text formatting of an original Adobe PDF.

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